Need help, found a bug, or have a suggestion? We read every email.
Email: mmcgillapps@gmail.com
We typically respond within 1–2 business days. To help us help you faster, please include your iPhone model, your iOS version, and the Alarmony version (found in the app under Settings).
This almost always means Alarmony was force-quit (swiped closed) before the alarm went off. iOS blocks a closed app from playing audio, so only the backup notification tone can ring. Leave Alarmony running in the background — you don't need to keep it open on screen, just don't swipe it away.
It can also happen if your alarm sound failed to load (for example, no internet connection for a radio stream). Alarmony always falls back to a reliable default tone so you still wake up.
Yes. Your scheduled alarms survive a restart and will ring on time. As with a force-quit, the alarm will ring with the backup tone until you open the app, at which point your music or podcast takes over.
No. Alarmony works fully without one. Default tones, Apple Music's six free live stations (Apple Music 1, Hits, Country, Club, Chill, and Apple Música Uno), and free news radio streams (Bloomberg, NPR, BBC, CNBC, and more) all play without any music subscription.
An Apple Music subscription is only required to wake up to Apple Music's paid catalog — individual songs, playlists, and personalized genre stations. That subscription is Apple's, and is completely separate from Alarmony Pro.
No, they are entirely separate. Alarmony Pro removes ads and unlocks Alarmony's features. It does not include access to Apple Music's catalog.
Free users can unlock any premium feature — Music & Podcast Alarms, Gradual Volume, Staged Wake-Up, or Podcast Skip Intro — for 7 days by watching a short rewarded video ad. You can re-watch an ad to renew at any time.
If an unlock lapses, your alarm still rings. It simply falls back to the default tone and skips the extra features, so you'll never oversleep because of it. We also send you a reminder 24 hours before an unlock expires.
Pro removes all ads and gives you permanent access to every feature, with no need to re-watch an ad every 7 days. It's available monthly or annually, and you can manage or cancel anytime in iOS Settings > Apple ID > Subscriptions.
Any of these work right from the lock screen, with no Face ID needed:
You can set your snooze length anywhere from 1 to 30 minutes when editing an alarm.
Open Alarmony, go to Settings, and tap Restore Purchases. Make sure you're signed in with the same Apple ID you originally purchased with.
Check your phone's media volume — Alarmony plays through the media channel, not the ringer. If your volume is very low at alarm time, Alarmony will automatically vibrate and raise the volume for you. You can also enable Gradual Volume to set your own start and target levels, or turn on Heavy Sleeper escalation for stronger vibration.
We'd genuinely like to hear it — email us at mmcgillapps@gmail.com.